I Made a Mistake on My Booking and Received a PCN

If you’ve received a penalty charge notice (PCN) due to a booking mistake (such as selecting the wrong vehicle or location), here’s what you can do to resolve it.

Steps to Appeal the PCN

1. Explain the Mistake: In your appeal, provide a clear explanation of what happened, including the details of the error.

2. Include Proof of Payment: Attach a copy of your RingGo receipt as evidence that a payment was made, even if some details were incorrect.

Important Note

While submitting an appeal is always worth trying, please keep in mind that RingGo has no influence over the appeal outcome. The parking operator is solely responsible for reviewing and deciding on appeals.

We hope this information helps guide your appeal process!