I Can’t Find My Receipt

If you’re having trouble locating your RingGo receipt, here are some steps to help:

Where to Look for Your Receipt

1. Check the App: A limited number of recent receipts may be available directly in the RingGo app.

2. Check Your Online Account: If you can’t find the receipt in the app, log in to your account at myringgo.co.uk to access your full payment history.

Possible Reasons You Can’t Find the Receipt

• Different Account: If you used someone else’s phone or logged in with a different RingGo account to make the payment, the receipt will be on that account. The account holder can retrieve it for you.

• Incomplete Booking: It’s possible that the booking wasn’t completed. Check your bank statement to see if a payment was processed by RingGo. If no transaction appears, it’s likely that no payment was made, which would explain the missing receipt.

Following these steps should help you locate your receipt or clarify why it may be unavailable.