I Have Been Charged Differently Than What the Sign Shows

If you believe you were charged a different amount than indicated on the signage, here’s what to do:

1. Verify the Charges

• Check the pricing information here.
• Review your RingGo receipt for a detailed breakdown of the charges.

2. Consider Additional Fees

• Note that fees such as SMS notifications, convenience charges, emissions-based fees, or pre-authorisation holds can affect the final amount.

3. Contact Customer Care

• If the overcharge is unrelated to any of the above fees, please contact our customer care team here.
• Tip: Attach a clear photo of the signage to assist with the investigation.

By following these steps, we can help ensure any discrepancies are addressed quickly.