What is Pre-Authorisation for Start-Stop?

Pre-authorisation is a temporary hold on funds that allows us to confirm you’ll have enough balance to cover your Start-Stop parking session. Here’s how it works:

How Pre-Authorisation Works

1. Starting Your Session: When you start a Start-Stop parking session, we request your bank to reserve the maximum parking cost for that location. This hold ensures the payment is ready to be taken once you stop your session.

2. Viewing the Hold: If you use mobile banking, you may see this reserved amount displayed as "pending" in your banking app.

3. Stopping Your Session: When you stop the session, we inform your bank of the actual parking cost, and only that amount will be deducted. The reserved balance will be adjusted accordingly.

Important Points

• Release of Funds: The time it takes for your bank to release any unused pre-authorised funds varies depending on your bank or card issuer and can range from a few minutes to a few days.
• Final Charges: Rest assured, you will only be charged for the actual amount of time you parked.

This process helps ensure a smooth payment experience for your Start-Stop sessions.