I Have an Unauthorised RingGo Transaction on My Bank Statement

If you’ve found a RingGo transaction on your bank statement that you don’t recognise, here’s what to do:

1. Verify the Payment

• Check if you or anyone with access to your payment card may have used RingGo for a parking session.

2. Report the Transaction to Your Bank

• If you believe the transaction was unauthorised, contact your bank immediately to report it. They can assist with stopping further use of your card if needed.

3. Request a Trace from RingGo

• If you’d like us to help trace the transaction, please contact our customer care team here.
• Note: While we can try to match the transaction to a parking activity, GDPR regulations mean we cannot share any personal information related to the account.

Following these steps will help you address any concerns with unauthorised charges.