Why Have I Been Charged More Than I Expected?

If you’ve noticed that your parking charge is higher than expected, there are a few reasons this might have occurred. Here’s a breakdown of the possible causes:

1. Convenience Fee

In some locations, a convenience fee is applied when using RingGo. This fee is agreed upon between RingGo and the parking operator, and is charged for the added convenience of cashless parking. This allows you to:

• Extend Your Parking Session: You can easily extend your parking without having to return to your vehicle.
• Access Longer-Term Parking: You can buy longer-term parking through RingGo, which may not be available at on-site payment machines.

2. SMS Fees

RingGo gives you the option to receive SMS confirmations and reminders about your session's expiry. SMS fees can vary by location.

• How to Opt-Out: To stop receiving these messages, log in to your account on the website and go to "Parking Notifications," or use the RingGo app under "Account" and "My Parking Notifications."

3. Emission Charging

Some parking operators apply a surcharge for certain vehicle types to encourage the use of greener, more environmentally-friendly vehicles. This is part of efforts to create healthier cities and improve the well-being of both residents and visitors. RingGo’s Emissions-Based Parking tool supports these initiatives.

4. Pre-Authorisation Fee

When you start a Start-Stop parking session, a pre-authorisation fee may be applied to ensure sufficient funds are available to cover the cost of your session. Here’s how it works:

• At the Start: Your bank reserves the maximum parking cost for that location.
• At the End: Once your session ends, we inform your bank of the actual parking charge, and they will deduct only that amount.
• Pending Amount: You may see this reserved amount listed as "pending" in your banking app.
• Timing: The release of any unused pre-authorised amount depends on your bank and can take anywhere from a few minutes to a few days.

Note: We have no control over how quickly your bank or card issuer releases the reserved funds.