How to Resolve Auto-Top Up or Payment Card Problems

If you're having trouble with your auto-top up or payment card, don’t worry! Here’s what you can do to resolve the issue.

Check Your Card Details: Ensure that your payment card details are correct and that the card is still valid.

Try a New Payment Card: If the card details are correct but the issue persists, try adding a new payment card to see if that helps.

For Auto-Top Up Issues: If your auto-top ups aren’t working, follow these steps:

Deactivate and remove the card.

Re-add the card and make a manual payment.

Once the payment goes through, reactivate your auto-top up.

Pending Bank Transfers: Sometimes, a pending bank transfer can block auto-top ups or manual payments. If you have one, please cancel the transfer to avoid any issues.

If you're still having trouble, please click here to reach out to us, and we’ll be happy to assist you further.